Compliance and risk management are growing in importance as managed care organizations increasingly turn to delegated entities to reduce operating costs and streamline operations. Amid the benefits of outsourcing, there lies a significant risk. Simply stated, responsibility and liability cannot be outsourced.

Managed care organizations now face increasing pressure from their regulators, to demonstrate that they are proactively taking steps to mitigate risks by ensuring compliance among their delegated entities.

Join us for this presentation with Tom Goddard and Ellen Pauley of Integral Healthcare Solutions, LLC, in which they will outline best practices for managing and minimizing third party risks with delegated entities. The presentation will focus on:

  • Comparison of the definitions of Delegation used by NCQA and URAC
  • Recommended areas of focus in due-diligence before engaging with a delegated entity
  • Recommendations for crafting agreements with delegated entities
  • Best practices and common deficiencies in the oversight of delegated entities
  • Discussion of the future of managing delegated entities including trends in outsourcing, trends in regulation and accreditation, and trends in technology


  • Real world examples will be used to illustrate key points and recommendations

Who Should Attend


  • CFO and CEOs
  • Chief Risk Officer
  • Chief Compliance Officer
  • Chief Security Officer
  • Legal/Regulatory Counsel

About the Presenters

The CEO of Integral Healthcare Solutions, LLC, Thomas G. Goddard, JD, PhD, is one of the industry’s premier URAC analysts. He served as Chief Operating Officer and General Counsel of URAC, and since leaving that organization has over seen a firm that has specialized for 9 years in working with applicants for URAC accreditation.

Ellen Pauley, RN, MS, served as Assistant Director of Accreditation Operations/ Surveyor at NCQA's office in Washington, DC. Over the last 18 years, she has served both as an NCQA review and as one of the nation’s premier consultants to organizations seeking NCQA accreditation.

 

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